Welcome

--- Please note! --- Due to the COVID-19 pandemic we are experiencing delays and there may be difficulties using delivery services as well. We appreciate your patience during this time.

Payments

We accept PayPal and credit cards.

Shipping

If you would like to upgrade to expedited shipping, please contact us prior to purchasing.

**Standard Processing time and shipping time**
Processing time is 1-3 business days - We ship from California, depending on shipping location, shipping within the US normally takes 1-5 business days.
Please note that due to shipping delays worldwide, some packages may not arrive on time. We will do everything we can to get your order to you as quickly as possible.

International buyers: We are currently not shipping overseas. We intend to resume international shipments in the future

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

**Returns or Exchanges are valid within 20 days of the purchase of the product. Drinkware only**

Returns must be received and processed before replacements are sent.

All returns must be unopened and in original packaging. We cannot accept returns on used or tried on PPE products (face masks, neck gaiters) due to sanitary reasons and to protect our staff and other customers.

Factory Enova is not responsible for damages due to normal wear and tear of any products

Due to the nature of personalized items, all sales are final. We do want to make sure that you are absolutely happy with the products that you purchase from us so please don't hesitate to contact us if you have any questions or concerns.

Additional

WE ACCEPT CUSTOM ORDERS If you can provide us with original artwork, please send us a message and we will let you know if we are able to offer this service at this time.

WHOLESALE REQUEST please message us for details, we stock high quantity of popular items in stock and will be able to estimate bulk pricing for you.

Please note we are unable to etch anything that has a copyrighted design, a design intended for personal use, or any logos (from beverage companies, sports teams, etc) as we do not have the rights to this. Any requests for this after purchase will result in us having to cancel the transaction. Thank you for understanding!